Tenant Self Service Portal for Property Repairs
Sorto’s tenant self service portal lets occupiers report repairs at any time with the details you need from the start. Photos, notes and contact information arrive in one organised place, helping you address the issue promptly.
Receive Repair Requests with Clear Information
The tenant portal captures everything you need to understand the problem. Requests arrive with photos, descriptions and property details already completed, which means fewer follow up questions and faster decision making for your team.
Requests include written notes and images
All submissions routed to the correct property
Issues can be assessed in one central dashboard
Give Tenants a Simple Way to Report Issues
Tenants can report repairs 24/7 without calling or waiting for office hours. This gives your team a steady flow of information and reduces pressure during busy periods.
Access available at any time
Consistent information for every submission
Faster allocation of work to the correct contractor
Reduce Minor Callouts with Built In Self Help Guidance
Sorto includes practical guidance that helps tenants solve simple issues themselves. These steps cover common household tasks that do not require a contractor, which cuts back on unnecessary visits and saves time for everyone.
Clear steps for common issues
Fewer unnecessary callouts
Tenants feel supported and informed
Your Questions Answered
Everything you need to know about Sorto’s Tenant Self Service Portal
The tenant self service portal is an online tool where occupiers can report repairs, share photos and provide supporting details. Everything is captured in a structured format for faster review by property teams.
It reduces manual admin by removing follow up calls and missing information. Every submission arrives with the details already completed, which helps managers assign work and move tasks forward faster.
Yes. Tenants can report repairs twenty four seven, which means issues are logged as they happen rather than delayed until office hours.
Yes. The portal works for individual homes, blocks, build to rent developments and mixed portfolios. Each submission is linked to the right property and stored for future reference.